Workflow First
We map the real trigger, decision, owner, provider action, exception, and desired evidence before selecting technology.
Custom Automations
We automate
the work between
your systems
and your people.
When a valuable workflow reaches beyond the standard Splinks Max foundation, Salamanca Productions can design the custom logic, integration, interface, and operating controls needed to make it work.
Why Custom Work
The valuable work often lives between the tools.
A CRM may hold the customer. A phone agent may capture the request. A calendar, mailbox, payment processor, or operating platform may own the next action. The gaps between those systems are where time, context, and opportunities disappear.
We build the connective tissue: intake, routing, approvals, synchronization, customer handoffs, reporting, and purpose-built interfaces that make separate systems behave like one operation.
How We Build
Authority By Design
Approvals, access, customer consent, and high-risk actions stay explicit instead of becoming accidental automation.
Provider Truth
The CRM, calendar, mailbox, payment processor, or commerce platform remains authoritative for the records it owns.
Evidence Over Assumption
Prepared, sent, booked, paid, completed, and reconciled remain distinct states with visible proof.
What We Can Automate
Lead And CRM Operations
Capture, qualification, assignment, deduplication, follow-up, pipeline movement, owner alerts, and attribution across supported systems.
Voice And Customer Intake
AI-assisted phone and web intake, routing, summaries, booking handoffs, knowledge access, and controlled provider actions.
Commerce And Payments
Estimates, agreements, checkout paths, subscriptions, invoices, payment evidence, orders, and post-purchase handoffs.
Portals And Internal Tools
Owner dashboards, authenticated workspaces, approval screens, customer portals, operational views, and purpose-built interfaces.
Platform Integrations
Connections among supported CRM, telephony, calendar, mailbox, booking, payment, analytics, and business platforms.
Marketing And Attribution
Lead-source intake, nurture, campaign handoffs, conversion evidence, reporting, and measurable next-action workflows.
Good Custom-Automation Fit
A repeated process consumes valuable staff or owner time
Customers lose momentum between separate systems
Important approvals or follow-up depend on memory
The existing platform exposes usable API or connector access
A tailored interface would make complex work easier to operate
The business value justifies a separately scoped build
Bring the workflow that keeps getting in the way.
We will map what can be automated, what should remain human-controlled, what Splinks Max already covers, and what requires a custom project.
Discuss a Workflow